Blog

The Value of Knowing How to De-EscalateIf you’ve ever worked in customer service, you’ve probably had to deal with an angry customer before. Indeed, people angry about their service, a product, or experience will take their issues out on unsuspecting employees. Obviously, it’s never okay to scream at or abuse representatives, but it does happen. Knowing how to de-escalate can make your life easier and improve your business.In the case...Read More

Benefits of Being Your Own AdvocateIt’s important to know how to advocate for yourself. You should pursue what you need from a situation, whether in a relationship or at work or school. Indeed, it can be difficult to find the confidence to speak up. In most cases, however, you must self-advocate to succeed.Self-advocacy is the act of communicating or asserting your interests and needs. For example, you may self-advocate for...Read More

Why You Should Become a MentorIf you’ve ever been interested in mentoring others, you probably wonder what makes a great mentor. It’s more than being knowledgeable in your field. Indeed, you need to provide advice that will uplift and benefit your mentee. Sometimes what’s best isn’t obvious – otherwise, we wouldn’t need quality mentors. Thus, you need strong critical thinking skills, knowledge of the job market or education system, and...Read More

What is Your Ideal Work Environment?When figuring out your dream career or starting a job hunt, it’s important to consider your ideal work environment. Whether or not your preferences are met can determine your happiness and success. Consider how much more productive you’ll be if you’re comfortable in your position. A poor work environment can lead to low engagement, burn-out, and resignation.Indeed, you probably won’t find many businesses that match...Read More

Entry-Level Jobs in Criminal JusticeA criminal justice certificate is a valuable credential that can help you start your career. Indeed, this certification opens many possible job paths for you. You can choose to get just a certificate or combine it with a degree. Some employers and positions require a degree, but many only need a high school diploma. Furthermore, earning your certificate will help you stand out in the job...Read More