Undergraduate Program

Administrative Medical Assistant Program

Program Highlights
  •  16 Week Program
  •  Accredited
  •  Instructor Assistance
  •  Your Own Success Coach
  •  Books Included in Tuition

Start your medical career as a medical office assistant. Our Medical Administrative Assistant Certificate allows you to get a fast start in healthcare—in as few as 4 months.

Earning a Certificate is a valued credential that employers seek. Our career-focused program is fully online and offers flexible scheduling. In as little as 16 weeks, you could acquire the kind of customer service and office management professionalism that makes a real difference in the lives of others.

Our relevant curriculum includes specific coursework for Medical Administration, Healthcare Administrative Office Procedures, and Medical Billing and Insurance to help you develop confidence and practical experience that employers value:

  • Learn how to manage an efficient healthcare office environment.
  • Enhance your professional communication skills for a variety of medical practices.
  • Become proficient with the technology used to manage patients and their health records.
  • Understand the framework of healthcare and learn to work with various healthcare systems.
  • Develop skills to prepare and process medical claim forms.

When you want to continue your education, you can seamlessly transfer your into our Healthcare Associate’s degree.

Useful Links
Program Outcomes
Program Outline
What You Receive
Career Outlook
Program Cost
Program Outcomes
  • Discuss daily activities of an Administrative Medical Assistant
  • Demonstrate professional communication in the medical workplace
  • Identify ethical issues related to Administrative Medical Assisting
  • Awareness of HIPAA and other patient privacy regulations and guidelines
  • Engage in proper professional relationships with patients and clients
  • Demonstrate ability to navigate medical records and office equipment
  • Familiar with CPT Coding changes and updates
  • Familiar with insurance claims forms
  • Demonstrate ability to engage in proper bookkeeping practices
  • Apply medical terminology to the Medical Assisting process

This 400 clock hour program is designed to prepare you for an exciting career as an Administrative Medical Assistant.

Pre-req: Medical Terminology & Anatomy »

This prerequisite course will provide the groundwork for medical terminology and anatomy that the students will need as they continue on in the Medical Billing field. It will cover healthcare terminology, body structure, directional terminology, as well as terminology and anatomy that covers all of the body’s systems.

Lesson 1: Becoming a Successful Student / The Healthcare Industry »

This two-part lesson will discuss how the students must maintain a high level of professionalism and good communication skills. It will emphasize the high level of confidentiality needed to work in the healthcare field as well as understand how the healthcare field has evolved.

Lesson 2: The Medical Assisting Profession / Professional Behavior in the Workplace »

This lesson will prepare students for the real-life healthcare field. They will learn the importance of personal appearance, education, and continuing affiliations with professional organizations. They will also understand the consequences of unprofessional behaviour

Lesson 3: Interpersonal Skills and Human Behavior / Medicine and Ethics »

This lesson will teach students about Maslow’s hierarchy of needs and how this affects both them and their patients. They will learn about the grief process, how to manage their own defense mechanisms, and how to develop listening skills and handle conflict. Finally, the students will be able to differentiate between ethical and legal issues as well as ethical topics such as HIV and genetic research.

Lesson 4: Medicine and Law / Computer Concepts »

Students will understand the difference between civil and criminal law in this lesson. They will fully understand OSHA, CLIA, and HIPPA as well as the main responsibilities, roles and authorities of each. They will also understand legal vocabulary as it relates to the healthcare field. For the computer aspect of this lesson, students will understand the history of the computer and how it has helped streamline the medical office.

Lesson 5: Telephone Techniques / Scheduling Appointments »

This lesson will educate the students on proper telephone techniques, appointment scheduling methods (both manual and computer-generated), and other telephone techniques. They will learn how to deal with patients that are concerned, anxious, or frustrated in a pleasant and efficient manner. Finally, they will learn just how important it is to be fully willing to help callers in any way they need.

Lesson 6: Patient Reception and Processing / Office Environment and Daily Operations »

With this lesson, students will learn to make the patients feel at ease when they enter the office and during all medical examinations. They will learn about the day-to-day duties of the medical assistant including: opening and closing procedures, inventory of equipment, and maintaining the waiting area. Finally, they will learn how to remain efficient and keep their cool under unexpected challenges.

Lesson 7: Written Communications and Mail Processing / The Paper Medical Record »

During this lesson, students will learn how to properly compose, edit, and proofread office correspondence. They will learn how to use email and fax machines efficiently as well as how to manage all incoming and outgoing correspondence. Finally, they will learn about the medical record and how to maintain and file it as well as the file maintenance (color coding files, creating new folders, and consent forms).

Lesson 8: The Electronic Medical Record / Health Information Management »

This lesson will teach students about the EMR (Electronic Medical Record) and how to maintain it. They will also learn about the agencies that govern the medical community and their respective rules and regulations.

Lesson 9: Privacy in the Physician’s Office / Basics of Diagnostic Coding »

In this chapter, students will learn about the HIPPA Privacy Rule and how it relates to those in the healthcare field as well as the patients. They will learn about the contents of the Notice of Privacy Practices form. Finally, they will learn the basics and history of coding.

Lesson 10: Basics of Procedural Coding / Basics of Health Insurance »

During this chapter, students will understand about the completion of insurance claim forms, precertification, and obtaining managed care referrals. They will be skilled at explaining benefits to patients. Finally, they will learn about procedural coding and its history and the importance that accuracy plays in coding.

Lesson 11: The Health Insurance Claim Form / Professional Fees, Billing, and Collecting »

For this lesson, students will understand the financial areas of the office including how to manage the fees, billing, and collections as well as how to prepare the monthly statements. They will be able to explain financial responsibilities to the patient. They will also understand how to accurately complete a claim form.

Lesson 12: Banking Services and Procedures / Financial and Practice Management »

This lesson will outline additional financial needs of the office such as ordering and tracking needed supplies, making bank deposits, paying office bills, petty cash, and how to read bank statements. They will also understand about different bank accounts, dealing with returned/bounced checks, accepting checks for payment, as well as all other acceptable forms of payment.

Lesson 13: Medical Practice Management and Human Resources / Medical Practice Marketing and Customer Service »

During this lesson, students will learn the duties and qualities of an office manager. They will learn how avoid burnout and encourage positive leadership qualities while portraying themselves in a professional manner. Finally, they will learn the basics on how to market a medical practice.

Lesson 14: Emergency Preparedness and Assisting with Medical Emergencies / Career Development and Life Skills »

Students will understand CPR and how to competently handle emergency situations in this lesson. They will learn how to prepare the office for an emergency. And at the end of the lesson, students will be accustomed to a preparing for the interview process including a developing a portfolio, cover letter, and resume. They will be familiar with many sources to pursue for a job.


TECHNOLOGY REQUIREMENTS The following lists the minimum recommended hardware and software requirements a student will need to successfully access Lakewood College’s online academic programs: Audio: sound card and speakers or headphones for listening Internet connection: 56 Kbps for self-paced courses (caution: if video is present, it may be poor at this speed) Screen resolution: at least 800 x 600 Internet browser: IE 7 or greater, Firefox 2 or greater, browser set to accept cookies and to show the newest version of a page Media Player such Windows Media Player, Camtasia, or Vidster (all of which can be downloaded for free at the respective websites). Pop-up blocker must be disabled **For optimal results the following is recommended: Internet connection: Cable modem, DSL or better (required for high-quality video) Screen resolution: 1024 x 768

State requirements

A career in this field may require you to meet certain licensing, training, and other requirements that can vary by vocation and state. You should check with your state, local government, and/or licensing board to find out which requirements may be applicable in your state. Click here for contact information on state licensing/regulatory boards and certain professional licensing information.

What You Receive

Lakewood University provides everything you need for the Administrative Medical Assistant Professional. You will receive,

  • Comprehensive Administrative Medical Assistant text & study guides
  • Career search & time management guides
  • Open-book, online exams
  • Instructor guidance and unlimited tutoring
  • Your own Student Success Coach!
  • Access to our online library
  • Networking with Lakewood’s active student and alumni social community
Career Outlook

Administrative assistants who work in medical offices do important work. This importance is reflected in a dramatic rise in demand for qualified medical assistants. In fact, the U.S. Department of Labor predicts 29%  job growth in this field by 2028*. That’s more than four times faster than the average job growth for all occupations in all industries.

*Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Medical Assistants, on the Internet at https://www.bls.gov/ooh/healthcare/medical-assistants.htm (visited July 13, 2020).

Program Cost
Payment Plan Total Tuition Enroll
Pay in full
Payment in full: $6,400.00
Tuition: $6,400.00

Lakewood University provides all textbooks, study guides, supplemental materials, achievement exams and instructional support at no cost to the student.

Administrative Fees (in addition to the tuition above)

Application Fee- $75 for degree programs; $0 for vocational programs

Registration Fee – $200 for degree programs; $125 for vocational programs

Library Fee – $100 per degree semester; $250 per vocational program term