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Using Your Creativity in Your Non-Creative Job

How to Use Your Creativity at WorkBeing a creative in a non-creative role can feel draining. You work day after day on reports and don’t get the opportunity to express yourself. Indeed, being in the wrong work environment can be exhausting and leave you feeling unsatisfied. But we don’t all have the option to find...
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How to De-Escalate a Difficult Customer

The Value of Knowing How to De-EscalateIf you’ve ever worked in customer service, you’ve probably had to deal with an angry customer before. Indeed, people angry about their service, a product, or experience will take their issues out on unsuspecting employees. Obviously, it’s never okay to scream at or abuse representatives, but it does happen....
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