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How to De-Escalate a Difficult Customer

The Value of Knowing How to De-EscalateIf you’ve ever worked in customer service, you’ve probably had to deal with an angry customer before. Indeed, people angry about their service, a product, or experience will take their issues out on unsuspecting employees. Obviously, it’s never okay to scream at or abuse representatives, but it does happen....
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How to Advocate for Yourself

Benefits of Being Your Own AdvocateIt’s important to know how to advocate for yourself. You should pursue what you need from a situation, whether in a relationship or at work or school. Indeed, it can be difficult to find the confidence to speak up. In most cases, however, you must self-advocate to succeed.Self-advocacy is the...
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How to Become a Great Mentor

Why You Should Become a MentorIf you’ve ever been interested in mentoring others, you probably wonder what makes a great mentor. It’s more than being knowledgeable in your field. Indeed, you need to provide advice that will uplift and benefit your mentee. Sometimes what’s best isn’t obvious – otherwise, we wouldn’t need quality mentors. Thus,...
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Figuring Out Your Ideal Work Environment

What is Your Ideal Work Environment?When figuring out your dream career or starting a job hunt, it’s important to consider your ideal work environment. Whether or not your preferences are met can determine your happiness and success. Consider how much more productive you’ll be if you’re comfortable in your position. A poor work environment can...
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Careers for a Criminal Justice Certificate

Entry-Level Jobs in Criminal JusticeA criminal justice certificate is a valuable credential that can help you start your career. Indeed, this certification opens many possible job paths for you. You can choose to get just a certificate or combine it with a degree. Some employers and positions require a degree, but many only need a...
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Jobs You Can Get With a Certificate in Ministry

Ministry Certificate Career PathsIf you want to pursue a new career with your local church or religious group, you should consider a minister certificate. These certifications are a great start for anyone looking to enter the field of ministry and other entry-level positions. Indeed, it can be difficult to decide what level of education you...
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