Lakewood University is committed to the prompt resolution of student concerns. This complaint procedure is designed to provide the student with a formal process whereby the student may request the review and resolution of a concern if the student feels their concern has not been addressed by way of the daily problem-solving activities between staff and/or instructors, which, in most cases, result in immediate resolution.
If the student feels their concern is not being properly addressed, the student may initiate a complaint by contacting the Academic Dean in writing:
The Academic Dean will share your complaint with the Vice President of Operations, the Quality Assurance Manager, and others who may be needed to address and resolve the concern. The Academic Dean may contact you for clarification related to your concern.
After gathering the appropriate information and communicating with those involved, the Academic Dean will offer a proposed resolution or response. All complaints are investigated within a week with the response being made within 30 days.
The student may appeal the decision to the President. The decision of the President is final. Afterward, if the student believes that their complaint remains unresolved, the student may refer the complaint to the appropriate regulatory agency below: Ohio State Board of Career Colleges & Schools
30 East Broad Street, 24th Floor, Suite 2481
Columbus, Ohio 43215-3138
614-466-2752
https://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
Distance Education Accrediting Commission
1101 17th Street NW, Suite 808
Washington, D.C. 20036
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 4321525
614-466-6000
https://www.ohiohighered.org/students/complaints
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